BLACK WIDOW REFUND/RETURN POLICY/SHIPPING POLICY
Returns
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
Return Shipping
Customers are responsible for return shipping costs. Shipping costs are non-refundable. If you are shipping an item over $50, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item. All Items must be in there original packaging.
To be eligible for a refund/return, your item(s) must be unused and in the same condition that you received it. Item(s) must also be in the original packaging. If the item(s) aren't in their original packaging, damaged or used there will be a 15% restocking fee.
If you want to cancel an order, please contact us at 407-603-6072 or email us at info@barbertoolz.com within 12-24 hours of ordering. If you ordered at 12AM and emailed us at 3PM your order will have been shipped. At this point the customer will have to ship back the item at their expense. We will not provide a return shipping label. When emailing us, all information must be made clear. Your email should include the following: Full Name, Order Number and Phone Number used at the time of ordering. In addition, the refund will only include the cost of the item. Shipping costs are non-refundable.
Shipping & Delivery Responsibility
In the event a parcel is delayed or lost, Barber Toolz, LLC will assist with tracking inquiries by contacting the local post office when a package is reported as undelivered. All shipments are scanned by USPS at pickup and delivery to confirm delivery to the address provided at checkout.
All orders shipped via USPS Ground Advantage are insured up to $100.00 USD. Customers are responsible for contacting their local post office to assist with locating their shipment. If a package cannot be recovered, the customer must file a claim directly with USPS.
For orders exceeding $100.00 USD, customers are strongly encouraged to select USPS Priority Mail Express and purchase additional insurance. Barber Toolz, LLC is not responsible for loss beyond the insurance coverage selected at checkout.
Additional non-returnable items:
- Gift cards
- Downloadable software products
- Some health and personal care items
Rest assured, orders are verified and confirmed by at least 2 individuals before shipped. Therefore, there are certain situations where only partial refunds are granted (when applicable):
- Items not in its original condition, product that is damaged or missing parts for reasons
- Any item that is returned 30 days after delivery
Credit for Return (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain number of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at info@barbertoolz.com .
Refurbished items (if applicable)
Only regular priced items may be refunded; unfortunately, refurbished items cannot be refunded.
Exchanges (if applicable)
We only replace items if they are defective or damaged. E-mail us at info@barbertoolz.com
Pro Hair Care Products, Pro Shave Solution and Premium Double Edge Razor Blades
No returns or refunds on any of the above-mentioned products.
